Monday, 21 September 2015

Digital workplaces

I'm at the Gartner Digital Workplace summit in London for the next couple of days, bit of a last minute booking, as this is a new summit and I hadn't spotted it until recently. Am hoping it ties in nicely with the work on digital strategy we want to start soon. I'll try and take as many notes as I can of the sessions. Will definitely be in note form and not joined up English, so bear with me! I'm also using a new blogging tool on my iPad as my previously one has died, so who knows what posts will look like.

Opening keynote is entitled "Workplace Reimagined, Agile, Empowered, Engaged"

Digital Business is the creation of new business by blurring the digital and physical worlds. Three components people, things and business. Difference to 10 years ago is that the things are smart.

Digital workplace.

Engaged employees are more enthusiastic. By promoting employee engagement digital workplaces create a workforce that makes discretionary contributions to business effectiveness. Has to be based on trust. Building tougher increases trust.

Need to bring consumer like experiences into the workplace. Our most sophisticated computing environment these days is often in our home. Digital workplaces have an explicit goal of creating a consumer like computing experience that enables teams to be more effective. Need to strive for digital dexterity. The things people want to use, will always change. Don't chase the tools. Chase what people want to do.

Use smart technologies and people centric design. Instead of us becoming digitally literate, our computers need to be people literate. Digital workplace strategies exploit rmerging smart technologies and people centric design to support dynamic non routine work. Need to connect people to people, people to things and things to things.

There is no one vendor that will provide what we need. It's like an ecosystem of vendors that we need to stitch together. Need to use lighter weight technologies that will interact. Our teams need specialists who are not technologists. Need to have people who understand people.

IT will be measured in the future by internal customer satisfaction, not by how much money they save!

People need a more natural way of working. The way we interact with computers is improving. Apps that can talk and listen are not new, but apps that can interpret, learn and evolve are. Gartner predict that by 2018 25% of large organisations will have an explicit strategy to make their core computing more consumer like.

Emotion detection, already being used in some call centres. Facial recognition being used in marketing. What might these things mean in workplaces. Teachers with wearable cameras. Really will have eyes in the back of their heads. Workers in dangerous situations such as oil rigs wearing sensors to measure fatigue and stress levels.

HCI will become CHI where the computers are interacting with us.

Access to data, technology and people needs to be universal. Smart machines needed to create contextual experiences. Not talking about AI, ie replicating the way people think, but processing information and feeding it to us in a way we want. Building better tools.

How many people in room use things like Dropbox, when they're not allowed to? Loads. Convenience always trumps security and regulations! Need to change our policies, but also our language.

To really achieve a digital workplace, we need to involve people from outside of IT, eg HR, FM.

People will not only bring their own devices and apps to the workplaces, but will be bringing their own digital assistants. Different ones for different purposes. Amy from works across time zones to schedule meetings. Amelia from IPsoft handles front line queries and learns from experience. We will be opening up our data eg email and calendars to these digital assistants.

WYNIWYGWYNI great acronym! What you need is what you get when you need it.

Reimagine the workplace. Make it natural, make it universal, make it helpful.



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