Showing posts with label Educause2007. Show all posts
Showing posts with label Educause2007. Show all posts

Monday, 29 October 2007

Seattle Public Library

Whilst in Seattle it is almost compulsory to visit the Seattle Public Library. Opened in 2004 the architecture, (from the outside at least) is stunning. The building cost $165m, was designed by Dutch architect Rem Koolhaas and contains 1.4m books and 400 PCs open to the public. I thought the exterior of the building - all glass and steel, very angular, was spectacular. But, I really didn't like the interior - and that's not just because it's a library :-).

The central atrium is 10 storeys high, and for anyone who has any slight fear of heights or any tendency to vertigo, it's terrifying! I have no problem with the 4 storey atrium in our own Information Commons, but I really didn't like this. On the tenth floor I felt really unsafe and had to get down the lift as soon as possible. I didn't use the escalators because they were too steep as well - maybe I'm just a wimp.

Apart from that very personal view, there are some great features. Lots of public art including three video sculptures which talk to you as you come down the escalators, and 4 giant plasma screens at the back of the main helpdesk which displays an artwork based on what books are being checked out.

It's even got a book sorter bigger than ours! It used to sort books not just into bins, but onto trolleys. To do this it had to work out which way the spine of the book was. Unfortunately this didn't work too well, so they've turned it off. If anyone had told me a year ago I'd be interested in book sorting machines I wouldn't have believed them!

Saturday, 27 October 2007

The end of the conference


So, the final speaker sums up, the exhibition is dismantled and 6000 people make their way home. As usual, I thoroughly enjoyed it. Went to some good sessions, some bad ones, and some very good ones. Spoke to a lot of vendors - I even sold my soul to the devil one night and went out for dinner with SAP. One of things all of the British contingent came away with, was that we have very little to fear in IT terms from the US - in many areas we're way ahead of them.

Networking with colleagues is a huge part of any conference, and I was privileged at this one to be part of a great crowd. Thanks for making it such fun everyone.

Just to round things off, Tony Blair was on our flight home!

Trends in Information Security

The final session of the conference was the best. It featured Bruce Schneier speaking on Ten trends in Information Security. According to his biography, Bruce Schneier is an internationally renowned security technologist, referred to by The Economist as a "security guru." He is the CTO of BT Counterpane and the author of eight books -- including the best sellers "Beyond Fear: Thinking Sensibly about Security in an Uncertain World," "Secrets and Lies," and "Applied Cryptography," and the influential Blowfish and Twofish encryption algorithms.

His talk was well presented and thought provoking. I'm going to try and blog it almost as he gave it:

His 10 trends were:
1 The economic value of information
Information is becoming more valuable and as storage becoming cheaper, there's more of it. Think of how much information Amazon has about you. It's often cheaper to keep than throw away.

2 Networks as critical infrastructure
How often do we think about something that comes in the mail - this can't be important. If it was, we'd have got it by email.

3 Third parties controlling information
Think about how much of information about you is stored somewhere (do you know where?) by someone other than you. Your email is somewhere else. If you delete it, they may not delete it. Your mobile phone information, medical records are all somewhere else. Your information is widely distribted and the security of it is out of your hands. This is going to get worse as more distributed applications are developed.

4 Criminals thriving on the internet
The nature of hacking on the net has changed. It used to be hackers defacing web pages, (how quaint!). Now they're looking for money. It's not a hobby anymore. Identify theft is another name for fraud. There is a market for exploits and criminals are taking over attacks.

5 Ever increasing complexity
Complexity is the worst enemy of security. As things get more complex, security is getting worse. Security is getting better but complexity is getting worse faster.

6 Slower patching and faster exploits
Concept of throw it out there and patch it if it doesn't work, doesn't work for anything other than software! Patches have to work, be reliable, be well tested, and timely - ie released in hours or days. Can't do. So, companies that have to release a lot of patches, lets just make one up - Microsoft - came up with idea of releasing patches in a regular cycle of a patch release every month. This is much more reliable But there’s a window of vunerability of up to a month - the bad guys release their vunerabilities on patch Tuesday to get the maximum window

7 Sophistication of automatic worms
Worms getting more sophisticated. They are targeted, better written and quieter. They used to put a message on your screen and wipe your hard-disk. The criminal worm sits on your computer and doesn’t advertise its presence.

8 Untrustworthiness of the endpoints
Most of our security is designed according to a WW2 paradigm - one sender, one receiver and a transmission link. Security is based on the transmission link. But, the real threat is the endpoint. What good is encryption if the receiving computer is compromised. For example it doesn’t matter how good your vpn is if the PC is controlled by spyware.
Are our student computers secure?

9 The end user as attacker
We're building security that doesn’t protect the end user from bad things, but protects the company from the end user. Can’t do both. Example of Sony putting software on your PC to track what you're doing with music downloads, but it makes your PC more susceptible to spyware.

10 Regulatory pressure
Increasing all the time. Two basic sales techniques - fear and greed. Security is a fear sell.
Regulation is best stick for people to beat their bosses with to get more money for it security.

Above are increasingly important trends – not going to get better. Non technical aspects of security are more important then the technical ones. IT Economics also have to be taken into account. So, here are 4 aspects of IT Economics:

1 The network effect
A network gets more valuable the more people are on it. This is true for all networks – EDUCAUSE, cell phones, gaming platforms. The more people in a network, the bigger it gets.
Leads to dominant markets

2 High fixed costs, low marginal cots
True for lots of things, eg music, but especially for software. The first copy costs millions, the rest are free becuase the costs are in development, not in manufacture. So how do you recover fixed costs? You use patents, copyrights, trademarks. Also proprietary accessories, eg printer cartridges. Also tends to lead to dominant markets.

3 High switching costs or lock in
Very important in IT as switching costs are very big. If you don't like pepsi, you can drink a coke tomorrow, but if you want to change your word processor? Retraining costs, converting data etc. High switching costs drives a lot of IT economics and leads to worse products and services. And the MS policy of throw it out now, get it right later.

4 A Market for Lemons
All about asymmetric markets ie the seller knows more about the product than the buyer. When a buyer can’t tell difference between a good product and a bad product, good products are driven out of the market. Happened with firewall software a few years ago. Buyers have to rely on signals, eg third party reviews, awards, Gartner, reputation.
Important in security and is why you see some good products not survive.

We're constantly making trade offs. Security failures are often economic failures but standard risk assessment difficult to do and there's a lack of good data. When you have a very low risk event with a very high cost, the maths don't work (try multiplying zero by infinity).
There's also a poor understanding of costs which are often intangible. How much is privacy worth?

Externalities
Very important in security. This is the effect of a decision not borne by the decision maker.
Eg we own a chemical plant, it pollutes the river, kills people, we don’t live downriver, we don’t care.

It's everywhere in security. The whole of the security of the internet depends on your mother's computer. Why should she care - as long as she can read her emails.
Counterfeit money – why don't they teach us how to recognise it? Because it's not in your interest to find it in your wallet! If they told you how to do it you wouldn’t look.
Software vendors don’t care, especially if they're a monopoly.
Cell phone vendors – spend loads of money making sure you can’t buy a third party battery, but none on voice traffic security.

So, you have to modify the cost benefit trade off. In the example of the chemical plant it would be litigation – allow people to sue. Or regulation. Both raise the cost of polluting the river. Makes cost internal. Then the market should take over.

May see this in IT security soon – software vendors will be liable for bugs which cause us losses. There's no other way to solve the problem.

When you think of security, think of economics. If the economic motivation is not there, security will not get deployed.

Friday, 26 October 2007

Museum of Flight

The last night of the EDUCAUSE conference is always a party somewhere - we've boogied in Universal Studios, line danced in Nashville and raced armadillos in Dallas. This year it was the Museum of Flight's turn - a huge place with lots of aeroplanes in! The guys I was with even knew what sort of planes they were - I could distinguish blue ones, yellow ones, ones with propellors, and ones which appeared to have no means of propulsion whatsoever. I even got to sit in the cockpit of one - there's not a lot of room and the view is appalling.

My favourite section was space - I'm fascinated by space travel, especially the Apollo missions. It was great to see an Apollo Command module and a lunar buggy. The computers in the Apollo spacecraft didn't have enough processing power to add two numbers together - most digital watches have more - and yet they got men to the moon, and more importantly, back. A friend bought Gene Kranz's book, "Failure is not an Option". He was flight director for many of the Apollo missons, including Apollo 11 which put men on the moon, and Apollo 13 which so nearly left 3 men up there. "Failure is not an option" is what he said to his team when the enormity of what had happened on Apollo 13 became apparent. A inspiring man. I wish I'd bought it, but it isn't long until Christmas if anyone reading this is wondering what to buy me...

These boots were made for walking


Mike Zastrocky is an analyst for Gartner, the consulting company, and every year he gives an update on what the key issues for CIOs are. This year he concentrated very much on the role of the CIO as an IT educator, marketing the technology vision and emphasising the value of IT to the institution. An recent survey of CIOs and their bosses (CEO, Registrar etc) showed an interesting discrepancy. When asked to choose from list what role they best fulfilled at the university, they chose Business Partner. However, when the bosses were asked the same question, they put this role as the least effective. Gartner's recommendation was that CIOs need to take seriously their role as educator and regularly look for opportunities to market the value of IT to the whole community.

The last session of the day was delivered by the EDUCAUSE Evolving Technology Committee and covered the following emerging technologies:
web 2.0
google apps
web conferencingm-learning (using mobile devices for delivering teaching materials)
3D printing
virtualisation
information lifecycle management

Some were interesting - 3D printing for example. As these printers get cheaper we can expect see them become more common. They'll cause chaos with our printing management system though - imagine deciding how much to charge!
I think I was losing the will to live by the end of the presentation though. As virtualisation's been around since the 1960s I couldn't see how it could be described as an emerging technology!

Off to the "special event" tonight at Seattle's Museum of Flight - might get chance to have a go in a flight simulator!

Oh, and in case you're wondering, the boots were bought in Texas last year and are my favourite footwear at the moment. I wore them today and several complete strangers came up to me and said how cool they were!

Thursday, 25 October 2007

Uncomfortable reading, and even more uncomfortable typing


General session on the Spellings Report - commissioned by the US Secretary of Education and published last year, reporting on the state of US Higher Education and making some radical recommendations. If you're in HE in the US it made fairly uncomfortable reading with accusations of complacency and lack of accountability and transparency. Of only limited interest if you're not in the US so I've joined many others in the hunt for a plug for my laptop in the conference centre halls and alleyways. Actually, what you really need is a chair and a plug, and if you're really lucky, a chair, a plug, and a table! Those are few and far between, although I did spot Tony earlier sitting on the floor with his laptop on a chair - good compromise. I'm doing what most people are doing - sitting on the floor with my laptop on my knee.

Oh, and the photo is of a few of the British contingent - I thought the blog was getting a bit boring with no pictures - posing under a totem pole.

uPortal wins an award

Back in 1996 I took part in a short tour of the US to look at what they were doing with the then very new “World Wide Web”. We visited Princeton University and met their CIO Dave Koehler, and then went to Delaware and met the WWW guru - Carl Jacobson.

Educause make an award every year for innovation, and I’m really pleased to be currently watching Carl and Dave being honoured for the development of uPortal.

Disaster planning

Another early start this morning. I'm still not sure what possesses Americans to start conference sessions at 8am.
Interesting session on planning for continuity in teaching in the event of a major disaster such as Pandemic Flu. Lots to think about, especially in terms of a communication plan - as one of the presenters said, if you can't reach em, you can't teach em. Some things being considered :
Find out where your students are likely to go if the campus closes- have international students got relatives nearby they might go to?
Everyone to have an email address which isn't the uni one - keep these on record, staff and student
Keep paper as well as electronic records of all student contact details at home and at work
All faculty to have contact details ready to give to all students in case of emergency - ie home/mobile number, non uni email etc.

Lots of discussion of how Blackboard/WebCT might be used to deliver all teaching. Interestingly many uni's are opting to have it hosted remotely by Blackboard. Again, interesting to note that we're much further on in our used of a VLE than many unis over here.

Some unis have disaster plan/business continuity wiki to share info.

Now, off to get a coffee before the next session.

and the rest of Wednesday

Several sessions on virtual worlds and social networking. The Center for Digital Media in Vancouver has a masters degree with a physical world - a real building on their campus, and a virtual world - a digital campus in Second Life. They are developing something they call participatory pedagogy, where students contribute to the learning process. The virtual world was interesting - it's completely modifiable, and reality does not apply! Not sure how it contributes to the learning process though. I have an account in Second Life but it's sessions like this that make me realise how little I know about it and how little I can do. I did learn about griefers, and what do do if a student shoots you while you're teaching him. You set him on fire of course.

Sessions on the use of social networking such as facebook, blogs and wikis were disappointing. Nothing new or earth shattering, apart from a realisation that I think we're way ahead in the UK with using these tools.

A surreal experience in the last session where a group of us had gravitated to the edge of the room to plug our laptops into the power sockets. A Facebook friend and colleague Tony was blogging the conference and managed to post a photo of me during the session. He was blogging live, I was commenting on his blog, while we were listening to a session on the use of blogs.

Lots of laptops here. At least half, probably more, are Macs.
This conference is huge - at least 1000 were turned away because bookings closed before the conference started. The British contingent are using Facebook to keep in touch, arrange where to meet etc.
It's interesting to watch the tactics the exhibitors use to get you to go to their stands. Cisco has a magician! Others have nice chocolate.

It's been a long day - sessions start at 8am and finish at 6pm. Collapsed in the bar for a quick G and T with Sue after the last session. We told the waitress to keep the tab open as we might need another. "Well you can't fly on one wing" she said. Too true.

Wednesday, 24 October 2007

In Plain English...

A session on how to effectively communicate IT messages within an institution. In general IT communication suffers from:

Too technical - trying to show we know our stuff. Too many acronyms.
Too detailed – most background information is not essential
Too bossy - almost a parental tone. "You must do" or more often "you must not do"
Monodimensional – over reliance on email
Too apologetic – apologising for things that are not our fault

Solutions discussed included:
Centralise all communication through a single office. All messages are checked (and frequently rewritten). Slows things down but benefits outweigh this.
Keep it simple and concise. Less really is more. Use web links for more detailed information for those who need it.
Ask yourself – what do people really need to know? Miss out rest.
Use different mechanisms for different messages. One University has replaced its 3 monthly printed newsletter with a blog. Information is more timely and it's more interactive.
Get input from your stakeholder groups - ask non technical people to read messages before they go out. Talk to students about how they want to be communicated with.
Become better listeners – if people feel they’ve been heard they tend to be more receptive and more forgiving
Emphasis on relationship building and learning more about needs
Face to face time can’t be understated
Get yourself invited to staff student committees, departmental meetings etc.
Use podcasts and put them on your University IPTV channel guide
Use Plasma screens round campus for getting simple messages out

All common sense stuff, but it can make a real difference. The only problems the two presenters had come across in implementing the above approach, was technical staff objecting to their messages being changed, particularly when the technical details and background had been omitted. This is when user feedback can be useful.

Very interesting session, and a lot for our Customer Service and Communications team to think about!

Leadership and Abraham Lincoln


The opening keynote session was given by Doris Kearns Goodwin, a historian, author and journalist. Entitled simply "Leadership", her talk focussed on what traits make a good leader. What made this talk so different, and so entertaining compared to the many others I've been to on this topic, was that it was illustrated with stories and insights from the successes and failures of Abraham Lincoln, Franklin Roosevelt and Lyndon Johnson. Doris is an authority on Abraham Lincoln and it was his traits and stories she concentrated on. Speaking for almost an hour, with virtually no reference to notes, she kept an audience of 6000 enthralled. I saw virtually no-one leave - almost unheard of for an American audience.

So, what traits make a good leader? In her opinion, and illustrated throughout with stories and anecdotes they are:

The ability to motivate oneself in the face of adversity and never make permanent enemies.

Listen to different points of view - let your colleagues question your assumptions to create a climate of freedom to diagree. But only until a decision is made - then you all have to stick to it.

Learn on job and learn from mistakes. It is not our mistakes which hurt us but our response to them.

Share credit for success. Create a good feeling climate and congratulate success.

Shoulder the blame for your subordinates (don't like this word but it's the one she used!)

Be aware of your own weaknesses so that you can compensate and form a team with people who are complimentary to you

Control your emotions, especially anger.

Have the strength to adhere to your goals. Don’t respond to short term problems in a way that will compromise long term goals.

Know how to relax and replenish your energy - don't work too hard

Manage by walking around, and (my favourite!) a good leader likes gossip, and always knows what's going on.

Products, Pens and Pedometres


The exhibition at EDUCAUSE has over 200 different suppliers taking part and is housed in a hall the size of an aircraft hanger. It can take an hour or so just to walk round - on the opening night I was there for just over two hours, and didn't get to every stand. There's a mixture of exhibitors - the large corporates such as IBM, HP, Sun, Oracle, Apple, Microsoft, are there in force, but there are also many smaller companies trying to break into the HE Market. I find the exhibition very useful. It's a great way to talk to our existing suppliers, and discuss new developments or problems we're having. Last year for example I was able to meet with the Vice-President of Blackboard (our WebCT supplier) and discuss the support (or rather lack of it) that we were getting.

It's also a great way to keep track of new and emerging technologies. Most of the stands have small "theatres" where new products are demonstrated throughout the day. I've just watched one on the Apple stand about their new operating system, Leopard.

Some of the smaller companies whose products we are currently evaluating are also here. I've chatted to the guys on the Zimbra stand about their collaborative tools we're looking at. I've also picked up a lot of information about Learning Objects - a suite of social learning applications for students which allows you to embed wikis, blogs etc into your VLE.

Of course it's also compulsory if you're part of the British contingent to see how many freebies you can collect from the stands, and who can get the best ones - it's a bit of a competition. So far I've collected two pedometers, a torch, a flashing necklace, several pens and an assortment of sweets. Must do better tomorrow!

Tuesday, 23 October 2007

Pike Place Market, Space Needle and Jimi Hendrix!


Covered a lot of ground in the last day and a half. Luckily most of the sites of Seattle are within easy walking distance of each other. Pike Place Market was a run down area which was going to be completely demolished, but now it's a popular tourist destination and a thriving market. Fishmongers throw enormous fish across their stalls and catch them in one hand, bunches of brightly coloured flowers are stuffed into pumpkins ready for Halloween, fruit stalls have fantastic displays (anyone know what tomatillos are?), and there are numerous arts and craft stalls. I could have spent all day there, and spent a fortune, but I'm not sure that the fruit and fish would have travelled well.

The Space Needle is a famous landmark, and was built for the 1962 World Fair (see picture above). We had to go up, despite my fear of heights, and more specifically, lifts that allow you to see the ground disappearing beneath you! I gritted my teeth and closed my eyes (apparently someone has a photo..), and was rewarded by excellent views on a lovely sunny but cold day. Seattle is built on a bay and you can see across it to snow topped mountains.

The Museum of Science Fiction and the Experience Music Project were next, and the two highlights had to be the Power Suit Sigourney Weaver wore in Aliens, and Jimi Hendrix's Fender Stratocaster. Jimi was born in Seattle, and there was a lot of memorabilia of his in the museum.

Completed the day with a walking tour of the buried sidewalks and basements created when the streets by the waterfront were raised by about 30feet after whole blocks were destroyed by fire in the early twentieth century. Very spooky!

Sunday, 21 October 2007

Sleepless in Seattle.


No matter how many times I travel this far, I still find it difficult getting on a plane, travelling for 9 hours, and arriving an hour after you've set off. The only thing to do is stay awake as long as possible, and it helps if you're in a group. A crowd of the British contingent went out to do just that, and found a bar that was a real ale lovers dream. 160 real ales - all lined up with handpumps along the bar (which was a very long bar....). If you couldn't decide which one to have you had a sampler - pictured above - where the barman would ask you a few questions and pick 4 for you.
Manged to stay awake until 10.30pm (with my body constantly telling me it was 6.30am), and then got a good 8 hours sleep. Sightseeing day now in Seattle, before the conference starts properly.