Monday, 10 November 2014

Opening Keynote

The opening keynote at Symposium is always a spectacular affair. Huge auditorium with about 5,000 attendees. Very loud music, lights, camera, action....

Mind you, I wasn't over impressed with this instruction!

Opening remarks from Gene Hall covering some of the things coming up over the next few years - robotics, sensors, smart machines. More intelligent things than ever before, giving us challenges around privacy, security and infrastructure. Enterprises that can't keep up with the pace of change will become obsolete, as will leaders! Technology leaders have to guide our management teams into the new digital age. Every budget is an IT budget. Every company is an IT company. Smart leaders are listening!

Now onto nexus of forces which has changed our technology platforms and changed digital business, cloud, mobile, social and information. Next big thing is going to be the Internet of things. Practically everything that can have, will have, embedded sensors.

Another big impact will be human behaviour. Ownership of multiple devices, constant experience of digital moments. Also a growing sharing economy, eg not owning cars but renting or sharing one. But not same for your screen!

CIOs need to build for Digital First. New digital business models will require new digital processes. Three things must change.

1. Power. Change how the power in technology in distributed, 38% of IT spend is already outside of the central IT departments. Look at where the innovations are in our business units. People close to the customers and services can innovate digitally. We need to embrace this.

2. Technology investments. Change approach to sourcing. Take advantage of cloud market place. Can't base a digital business on slow moving software, hard to change. Need innovative, agile software which can react quickly. Why buy hardware? Use cloud.

3 People. Rethink approach to talent. Reduce numbers of people supporting infrastructure and legacy applications. Move these to cloud. Invest in innovation and supplier management. Run as lean as possible. Invest in digital business managers. Use DevOpps. Invest in customer experience. Crowdsource innovation. Be willing to fail, learn and try again.
Focus on the new talent needs - mobile, user experience and data sciences.
By 2017, talent needs will be in smart machines, Internet of things, robotics, automated judgement.

Become a bimodal IT organisation. Need to run safe, reliable services. But, need an innovative, agile section as well. Incubate our own start ups. Embrace outside change!

Hey, a drone just flew past the speaker!

Smart machines are new technology building blocks. Drones, wearables, robots, cognitive machines.
Smart machines will augment our decision making. Can make sense of information faster than we can.

Final point from this speaker, if the pace of change outside the organisation is faster than on the inside, then the end is near!

Next speaker talking about bimodal IT. All need a rock solid half. But need a creative, innovative half as well. Think about having 100 sensors. What you would you do with them. Gartner asked attendees. See results here.

New digital developments have increased the risks. Illustrated by a shark! Always sharks in the water, have to learn to swim with them. In digital business have to trust the untrustworthy. Need to create a calculated risk approach, decide which risks are worth taking and which aren't. Need a risk plan.
There's that drone again! This time I got a picture.

Digital business allows more about us to be known and recorded. Is this creepy?

Some technologies have unintended consequences. A man gets beaten up in a bar for wearing Google glass. Facebook experimented with order of results. Tell Siri you want to rob a bank and it will give you nearest banks!

Need to look at humanist or ethical effect of our new services. Don't just take a machine view, ie automate everything in sight without thinking of consequences.

Digital manifesto. 3 key principles:

1 Put people at the centre. All design should look at human requirements. Observe what people do, don't ask them for requirements.

2 Embrace unpredictably.
Bubble wrap originally designed as wallpaper! Then saw potential of wrapping when IBM needed to transport a computer. Hashtag not invented by Twitter, but by a user. Technology affects users behaviour. Welcome it.

3 Create, respect and protect personal space. Take privacy into account. Privacy by design.
Everything is opt in
Profiles open to the customer
Be careful with personalisations
Identify sensitive situations.
Apply rule of " how would I like to be treated?"

Be a Digital Humanist!

- Posted using BlogPress from my iPad

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