Tuesday, 11 November 2014

Digitalising processes

Now a session on digitalising processes. I'm not sure that digitalising is a word, but we'll see....

Moving from paper based process to mobile device is a great advance, but it's not enough value. Can get more value by adding other technologies.

First step on journey is atoms to bits, paper to device
Then human to machine. What work can a machine do that a human does now.
Rethink the work itself. What's the right resource to do it. Human, machine or joint?
Then enable more variable handling of work. So, not about standardisation. If you are a global company, need to take account of differences in culture, in law, in products. Need to scale and keep consistency and manageability

Atoms to bits. Digitising processes. Some examples:
Pay cheque in by taking a picture of it on a mobile phone.
ApplePay. Credit card stored in mobile phone.
Huge improvement in convenience for customer.

Good example of difference between digitising a process and digitalising one of a nurse in a hospital. Give them a tablet to do data entry....
Illustrated in five slides below.

Utilising the Internet of things, adapters, sensors etc. Everything relating to the patients care is instrumented. So everything nurse used to collect, and a lot more, is now collected by machines. Because so much data being collected, can analyse and look for patterns. Eg by instrumenting the bed can monitor how much sunlight the patient is getting and adjust so that patient gets more.

Use technology to transform work, not just digitise it.
Does take some investment, but paybacks will be significant.

Automation for years has meant replacing physical labour with machines. In IT context it's been about standardising work and reducing paper handling. But, is that enough of an improvement?
We should be digitalising processes to transform people's working lives.

Some more examples...

The quantified self. Wearables, constantly monitoring ourselves. Lots of opportunities to use that data. Who would you share it with and why? Personal trainer? Your doctor? Your insurance company....

Jetdry, make mobile heaters for working in arctic conditions. If they break, they use a mobile machine to heat up the local area and the equipment so it can be repaired. Used to fly a technician out to do repair. Now use a pair of glasses on local field worker to give remote technician a video view so local worker can do the fix. Man/machine cooperation.

Get customers to do the work for you. Report things like broken traffic lights, potholes through a mobile app.

John Dere Combine Harvester, cost about $0.5m. If it breaks down, can miss the harvest. They have instrumented the equipment with sensors, and set up remote service to monitor the data coming in, analyse it, and predict problems and provide guidance about preventative maintenance.

Not just about reducing paper and standardising. Go beyond this. It's about augmenting work or replacing it.
Race with the machines, not against them.

Think about automation and digitalisation

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