Dr Christine Sexton, Director of Corporate Information and Computing Services at the University of Sheffield, shares her work life with you but wants to point out that the views expressed here are hers alone.
Monday, 21 September 2009
It's that time of year again.....
...when our new students arrive. As usual, we spent the weekend at our Student Village - which is transformed into what one student described to me as like arriving at a theme park! A BBQ, free ice cream, stalls and loads of very helpful staff and current students to help both the students a and the parents (who are usually the most traumatised).
We aim to get every student a computer account and onto the network as soon as possible - this year we registered 880 students on the Saturday (and it seemed busy), and then did just under 2000 on Sunday (when it seemed really busy....). Last year I commented on a few trends - everyone just wants the internet as soon as possible. If there's a problem with their registration and we can't give them an account immediately they are distraught that they might have to spend 2 days unconnected. So distraught that we quickly came up with a work-around to give them temporary access for a week. Virtually 100% of them have brought laptops, and many of them have macs.
Some were bemused that they needed an account for anything other than getting their laptop on the network - why would they need to use a computer for anything else?
As well as the usual computer account and email address (this year courtesy of Google) we give them a disc to help them connect, and for the relative few who have problems we run a workshop to sort them out. I don't know the exact figures but our "drop in man" - he knows who he is - at one point was fixing 8 machines at once, and over the two days fixed over 200 different laptops - most running Windows Vista.
So - a big thank you to the staff who gave up all or part of their weekend to be there, and a big welcome to all of the new students - I hope they enjoy their time in Sheffield as much as I did all of those years ago.
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1 comment:
I reckon "drop in man" should get a special costume!
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