When we introduced Service Management a few years ago, one of the first things we did was construct a Service Catalogue, and divide our services into seven categories, each one having a Service Manager and Service Advisory Board. Recently we began looking at constructing a service portfolio, which has a different audience and purpose, and as part of that it was natural that we review whether our service areas are correct and still fit for purpose. We come up with a new suggested structure, and have started to look at how it might work, and yesterday our Service Managers and Process Owners met for a first look at it. The portfolio is written very much from a service and value perspective - what do we do that adds value to our customers, and I think we've made a very good start. Lots more work to so though - watch this space.
We've also started to look at our plans for next year, and the first thing we do is look at our top five priorities in the following areas:
Business as usual
Things to change.
Its a nice easy way of focusing the mind on what we want to achieve, and we've put together a first draft which will get refined over the next few weeks and incorporated into our final planning statement.
Today I've been to Oxford as I'm on the University IT Committee - always interesting to see how another place works, and also to give them some helpful advice if they're doing something we've already been through. Implementation of major new Business Systems is something they're in the middle of, and Information Security also high on their agenda, as indeed it is on ours. One of the advantages of a long train journey is the amount of work I can done on it, including reading lots of papers - about the only time I get chance. Although yesterday I spent the latter part of the journey looking out of the window at the water everywhere - there were times when the train looked as though it was going through a lake!