One of the tools the team uses is LEAN, and we had a quick look at the history of it - it came from Toyota who saw what Ford were doing in the US in car manufacturing, and decided to improve it! there are two main pillars in this model of process improvement - respect for people (if the end result is worse for the people involved, or customer service is worse, than people will not participate again), and continuous improvement (constantly thinking about how to do things better) - they have to go hand in hand.
We looked in more detail about a couple of imporantt concepts - value and waste. In summary, every part of a process has to add value, and waste has to be eliminated. Well explained here.
And then - a practical exercise - building things with lego. Ziggurats to be precise. I can't give too much away, but a great demonstration using production line techniques of many LEAN principles.
I was Queen, of course, and was pleased that by round three, I had plenty of Ziggurats coming my way!
Very enjoyable and informative day.