Service Strategy Board yesterday and first up was an update from our Process Improvement Unit (PIU) which was set up almost a year ago. A number of big projects have been undertaken, and some impressive improvements made to processes. Changing the way we deal with paying casual workers for example has led to work taking a day a month to an hour a month in some departments. There's a number of new projects on the way, and these are prioritised on the basis of the ease of the project, its likelihood of success, and its importance to the institution (bearing in mind the institution’s KPI’s). The unit is also embarking on more training, both in using LEAN techniques, and awareness raising of what it means to be involved in a process improvement event. The latter is especially important for managers who need to be aware of what they and their staff are committing to.
Other key issues coming up from the service managers included MOOCs, technology-enhanced feedback, changes to research infrastructure, the new portal, exiting from our collaboration environment uSpace, and improvements to our network infrastructure. We are about to launch an open day mobile app, we're looking at mobile SAP apps, and piloting printing from mobiles, so lots of mobile developments. We're also looking at improving our service management reporting to include actions arising from incident reviews. A full agenda, and a productive meeting.
This afternoon we had a meeting of the Professional Service Executive - the Directors of all of the professional services. This also started with an update from PIU, and an interesting discussion which touched on the importance of system development in some areas of process improvement and how we prioritise this alongside our other work. We also discussed the planning process, our risk register and the University's new HR strategy currently being developed. We also got an update on the work of our Development, Alumni Relations and Events office. It's about friend raising as much as fund raising, showcasing what we do and building our reputation. Of course, fund raising is vitally important, both in supporting our students and in supporting our research.
Also today - important news - two of the peregrine chicks managed to exercise their wings enough to get to the top of the nest platform. They'll be flying in a couple of days I think!
There's a little story about them and a few more pictures over at the other blog.