Tuesday, 26 February 2013

We are the best......

Another feedback meeting today  - this time from the Student Barometer and International Student barometer survey carried out just before Christmas.  Last year we did really well and this year it was always going to be difficult to follow that, but I'm really pleased to say that we almost did. For International Students IT Support had a 95% satisfaction rate, which put us top of the Russell Group and 8th in the UK. For domestic students, we had a 96% satisfaction rating, which put us top of the Russell Group, top in the UK, and top of the wider survey which includes some international Universities. A clean sweep - well done to everyone.  There were some other outstanding scores, including for the Student Union and SSiD, our Student Services Information Desk. As always, some areas were identified which need improvement, but that's why we take part - to find out what they are and rectify them

Also today we had the final project meeting before the go-live of our Incident Contacts System which will be a simple, efficient way of collecting, storing and retrieving contact details of people who might be needed in an incident. It has no dependencies on other systems, and a copy is hosted off site in case our service/network is down. The only problem with it is, it is so good, all of the pilot departments who've used it want to use it for other things which are outside of the scope of the existing project, so Phase 2 is about to be born!

No comments: