Tuesday, 11 September 2012

SSB and staff survey

Major meeting yesterday was our Service Strategy Board (SSB). Lots to discuss and a lively meeting. As usual, we had a look at the progress of all of our projects, including everything that we're trying to get in place for the start of term which I mentioned last week. Some new projects which are just starting up include development of an Open Day App, and the introduction of a text messaging service for staff and students. The first phase of this - being able to send a text message to all students in the event of an incident is almost in place, and future phases will involve targeting specific groups. we're also piloting on-line Information Security Awareness training, which will eventually be rolled out across the University.  Every month we get an informative report from our Problem Manager which gives us a heads up of various types of problem. These cover resolved problems, problems unresolved with work arounds, and problems with work on-going to fix them. It also highlights areas where we may have to make policy or strategic technical changes. This time it highlighted some issuses we having around authentication/SSO via our portal and some single points of failure which might need a change to our authentication process. A good meeting as usual.

I've also had a meeting of the Professional Services Executive, where we looked at the results of a recent staff survey. We've got the headline results for the university and also in-depth analyses of our individual departments. As you'd expect, there's things we want to celebrate, things we want to improve, and things we need to investigate. We'll be doing all three in the department over the next few weeks.

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