Friday, 28 September 2012
One of the biggest recent changes in incident management is in communication. We no longer control the reporting or the messages. Chances are that any incident will be reported on Twitter, Facebook or other forms of social media before we know about it. News and rumours spread quickly. Citizen journalists are everywhere, and we just have to deal with it.
Anyway, I'm now the proud owner of the Incident managers handbook, and this is definitely one thing you hope you never have to use!