As part of our drive to simplify and standardise processes to improve our services, we set up a Process Improvement Unit last year. Yesterday we had a Steering Group meeting, chaired by the VC, where we looked progress so far. Lots of things being worked on, including a number of student related things - change of status forms, fee waivers, UKBA issues and helpdesk referrals in the IC. There's some quick wins we think we can get by improving the speed and efficiency of processes, which in turn will improve services and free up resources. There's also some big projects we need to work on, and one of the things to come out of many different discussions is the critical nature of course data in our student system. It is used by so many different processes, and has to be right. It's curated and input by a number of different areas, and it isn't always as accurate as it might be. So, historically we have found ways round it, but we can't continue to do so - this is something major that we have to put right. Lots of other exciting things to be worked on, including helping departments across the University to think about and improve their processes. We're hoping for a step change in culture!
Also yesterday we visited our colleagues in the Faculty of Medicine, Dentistry and Health for a Strategic Liaison meeting, where one of the main topics of discussion was eLearning. On-line assessment, distance learning, ePortfolios, learning technology - all important topics for them, and we talked about how we could help. We also touched on MOOCs, but more of that in a couple of weeks.