Monday, 8 February 2010


Lots of meetings again today - this morning a meeting to look at change management. We're on the way to implementing ITIL - in a way that suits us - and are mainly looking at problem, incident, change and test management. Some good processes already in place, and we've looked at the sorts and amounts of changes we make by logging them all for a month. Today we were looking at what change management processes to put in place for planned changes and emergency fixes. What changes will be pre-approved, and what will need to go through a CAB (Change Advisory Board). What systems will need more scrutiny than others, and what data changes (rather than configuration changes) won't need approval at all. We also looked at how we will handle emergency fixes out of hours. Lots of heated discussion, and probably more questions than answers, but I'm sure our change manager will make sense of it!

This afternoon I got together with the rest of the Executive Team where we covered a whole range of things - from what titles we're using for staff, to feedback we're received recently about our services, and appointing a new PA to work with us. We also had a good discussion on some of the financial pressures facing all Universities at the moment, and how we might react to them.

Finally we met with a staff development colleague to discuss holding another "World Cafe" event for all staff in the department. This is part of our on going staff development programme, and the feedback on the last one we had was very good. The aim will be to bring all staff together so that they can have a say in how we go forward as a department, particularly in the light of challenges we are all facing in the sector. Hopefully it will produce some good outputs, as well as being an opportunity to network with colleagues, and be fun as well!


Gareth said...

Do you have a dedicated change manager? Or is this part of someone's existing role?

Chris Sexton said...

Part of someone's existing role - can't afford the resource to have dedicated staff.

araon said...

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