For some time we've been debating what to do about our current email and calendar systems. Students only have webmail, and a quite small filestore - all recent satisfaction surveys show that they don't like it. The user interface was fine several years ago when we implemented it, but is now regarded as clunky - not as nice as gMail, Hotmail etc - and we don't give them a calendar at all. We've looked at various options, but today our project group agreed to recommend that we outsource our service to Google and implement Google mail and calendar in the first instance - possibly moving to more of the apps later such as Google docs. But, that will require some careful thought about overlapping functionality - we already have numerous places people can share files.
So, quite a big decision - first major service we've outsourced, but I suspect that over the next few years it won't be the last. We've still got a few things to sort out, mainly on the legal side rather than technical, but if we get those sorted and the University agrees with our recommendation, then we 're hopefully going to have the service implemented for students this September.
Of course, then the big decision we will have to take, is what do we do for staff??