Wednesday, 29 October 2008

Culture eats strategy for lunch every day of the week

So the presentation on IT governance started with the most important quote. Whatever plans, strategies etc we have, it’s culture that will be the deciding factor on whether it happens or not.

The CIO of Guelph University (Ontario, Canada), Mike Ridley took us on a journey of how he had introduced a new IT Decision framework, and how he'd coped with the cultural and people issues that such change brings with it.

Some things I will bring back with me - one is something we have been meaning to do for a long time, which is to engage the IT support staff we have located in our academic departments more. At Guelph they took this disparate group of staff and suggested to them that they should organise themselves, and in return they would be given designated positions on IT committees. So the ITSIG (IT Special Interest Group) was formed, which meets regularly, and is attended by central computing service staff, and has representatives on all IT committees.

Mike's view was that CIOs should spend a lot of time communicating and building relationships- "The way forward is paradoxically not to look ahead, but to look around".

He advocated the use of blogs, twitter etc (I'm OK there then...), so I had a quick look at his blog and thought you might enjoy this article he'd written for the student newsletter.

1 comment:

Peter Tinson said...

I was surprised that he seemed to have missed out on using his own staff to both promote the vision and to build those relationships. This is as important as linking with all the stakeholder groups outside your department and also serves to empower your own staff and get them signed up to and involved in delivering your mission.