Friday, 14 August 2015


Really important day yesterday - confirmation and clearing. The day prospective students get their A level results and find out of they've got a place at their chosen University, or a place at all. If they haven't they go into clearing (and adjustment, which is relatively new). Like many Universities we set up a call centre in one of our IT spaces to handle the calls.

All extremely professionally done, a real team effort between the Admissions team, CiCS and Epigenysis.

One of the main impacts on us is the phone system, but our new monitoring system helps us manage that.

Of course, refreshments have to be provided, and my only real job today is to take them donuts, cookies, fruit and cheese.

I know my place :-)

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