Tuesday, 3 December 2013

Gone, but not forgotten

Nobody likes removing services, especially one that is valued by customers, but sometimes we have to in order to protect a level of service. We had to do this very recently. We've been running a PC booking service in our Information Commons for several years. It means that students can reserve a PC and know that it will be available for them when they need it. However, recently we have had issues with it  - it has been failing  and unexpectedly logging out groups of students which creates a real risk of them losing work. Unfortunately our third party supplier of this software hasn't been able to provide a fix for us, so we've taken the difficult decision to turn it off. All of our PCs are now walk up only. So, although our students can no longer reserve PCs, we have a supply of laptops they can borrow which are bookable in the IC and library sites. They can also find free PCs here, or using the iSheffield app. We'll continue to work closely with the company that provides the software to find a fix - I hope it won't be too long.

We try and keep everyone updated with this and other CiCS news through our blog here, and our twitter,  and Facebook pages.

No comments: