Monday, 15 August 2011


Good Service Strategy Board today. Reports from all of our service areas, but no project reports - we cut the project managers a bit of slack in August!

Highlights from the different areas include:

Learning and Teaching  - 300 of this year's 700 new PCs going in student computing rooms have been installed, we've ordered 50 more laptops for the IC laptop loan service, we're well on the way to transferring existing content from our old VLE to the new one, the student managed printing service has been upgraded, and we'll be piloting our new windows 7 student managed desktop soon.

Research and Innovation - HPC upgrade has begun, another member of staff to help with research support has been recruited, work has begun on our research data management project.

Communication and Collaboration - android version of our mobile app CampusM has gone live, Google calendar for staff is live, new Contact Centre style phone systems have been created for Clearing, Registration Help Desk and the Enquiry and Applicant Portal Help Line, implementation of our new CMS has been accelerated.

Help and Support -  main Helpdesk issues are Google calendar and browser problems with SAP. Nothing else major.

Infrastructure - new storage purchased, core network upgraded in readiness for 10Gbps link, reviews of quotas starting

Corporate Information - Enquirer and Applicant Portal and on-line registration about to go live.

Business Activities - new staff  managed print service about to be piloted in CiCS. I believe it's called dogfooding.

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