Learning and Teaching
Continued to implement innovative technologies to provide the best learning experience for students.
Implemented lecture capture tool to allow streaming of lectures over the internet. Reviewed underlying system delivering MOLE (on-line learning environment).
Improved speed of the managed desktop. Replaced 120 PCS in teaching rooms.
Recruited a Teaching Space Manager and established a programme to pilot timetabling at Faculty level to increase efficiency in space utilisation.
Research support strategy written.
Improved collaboration facilitated by implementation of uSpace.
Web portals for submission of jobs to HPC implemented.
Introduced Research Publications database as part of REF.
Collaboration and Communication
Launched uSpace - a collaborative environment for students, all staff and external contacts - which allows co-authoring of documents, blogging, and discussions.
Launched a new email service for students based on Google technologies.
Developed and launched a mobile application for students, CampusM, giving access to location data, library information etc on mobile phones.
Help & Support
Improved access to our help and support systems by introducing helpdesk self-service, remote support, service status page and twitter notifications.
Improved the quality of the customer experience by improving communication, decision making and processes across the whole department through the introduction of key elements of Service Management including problem, incident and change management.
Major services moved to clusters of computers in two data centres,
University connected to JANET by two independent links
Consolidation of servers and storage using virtualisation techniques, increasing the resilience of services while reducing carbon footprint, space usage and running costs.
Improved access to management information through the implementation of MIView - a management information dashboard for senior decision makers.
Completed the SAP implementation programme and continued to improve services through the implementation of eRecruitment - streamlining the application and the recruitment process.
Responded to changes required by the Points Based Immigration Scheme.
Continued to promote good project management practice in the department and University through help, advice and considerable resources on project support web site.
Established the University Print Management Team and completed an EU Tender for outsourced print to improve the environmental impact of printing within the University. Installed the latest high volume Mono and Colour Digital Printing equipment, improving quality and reducing cost.
Completed significant refurbishments to Drama Studio including introduction of video relay system.