As well as the student satisfaction survey, we've also just got the feedback on a recent Investors in People review of two of our sections. The whole of Professional Services were assessed a few years ago and were successful, and in order to maintain the standard and make sure that the principles are embedded in our culture and not just dusted off for the assessor, we've trained a number of staff as assessors, and have been carrying out a series of internal reviews. Over the summer 2 of our 3 sections were looked at, and I'm very pleased to say that Business Services met all 10 standards, and Customer Services met 9 out of 10, ( only narrowly missing the one not met). This is an excellent result, and shows how hard everyone has been focusing on good management practice and support for staff development.
A number of areas of good practice were highlighted to us, as well as a number of areas for development, which we'll be sharing over the next few weeks and developing an action plan.
The third section of the department, Technical Services, were looked at last year whilst we were in the middle of our restructuring, and they will be visited again sometime next year, and I'm confident they will meet the high standard and we'll be successful in retaining our IiP status when we're next externally assessed.