Still here....

Lots of stuff to catch up - sorry for lack of posts. Lots happening both at work and in the evening and just haven't had a minute. Last week we had a meeting about how we're doing on our iTunesU Project. It will be launching in the New Year and we're working with our colleagues in Corporate Affairs to deliver it - looks like being very exciting.

Also saw the results of a study of the different points of contact into the department we have.  Although we might think we have a single interface - the Helpdesk  - the truth is we have many. Some are for good reasons, others could be consolidated. Also a lot of variation in how things are recorded - we are trying to standardise on our helpdesk software, but there are still groups using spreadsheets or inboxes. Lots to look at to both improve services, and make sure as a department we're more aware of our interactions with customers.

We had a meeting with a colleague from janet to review the services we get from them, and how we might work together in the future. Today I found myself being interviewed by janet about their super high definition TV project which was premiered last year. Done a lot of interviews recently - as well as three at the Google/janet event last week, I had a phone one on Friday, and have just been asked to do another. I'm in demand darling....

We got quite a bit of media coverage from the interviews, here, here, here and here ;-)  Not all of the quotes are entirely accurate....

Today was our Service Strategy Board, where we catch up on progress on projects - everyone can look at our news page which is here, and is updated shortly after each SSB. One of the issues we touched on was how to get rid of Windows XP. It won't be supported after next April, and although our managed service is based on Windows 7, there are still quite a few unmanaged XP users out there. Our unified comms project is getting underway, and we're working with Corporate Affairs on redesigning our website. Of course, there are still projects we can't progress because we just haven't got the resources, but we prioritise and deliver as much as we can.